Employment Opportunities
Account Manager
As an Account Manager, your focus will be on demystifying DMARC, articulating the use and value of our services, solving user issues, and maintaining client relationships. You will act simultaneously as a technical solutions resource for potential clients while fulfilling inbound inquiries and advocating for customers. Using continuously gained technical and experiential knowledge, you will help to optimise user experience across the company. This is an exciting opportunity to join dmarcian. Please be prepared for a guided 90-day onboarding process, where you will be supported and fostered to learn your new role.
Responsibilities
- Maximum customer utilization of the dmarcian platform and provide direct support to other teams within dmarcian (e.g. new business team, project management, and billing counterparts).
- Drive customer success through product adoption, customer onboarding and account retention efforts
- Identify technical and organization problems and propose iterative solutions
- Be knowledgeable about what we offer and how we can help nearly everyone (non-technical persons, small-medium businesses, government institutions, technical security teams, etc.).
- Work effectively as a remote employee with a combination of discipline, organisation, and effective communication.
- Expertise working within a CRM and transacting with customers through renewal transactions, including upgrades and downgrades, and comfort in explaining plan differentiation and value adds of plan features.
Who We’re Looking For
- You maintain excellent time management, communication, and organizational skills
- You have professional experience applying analytical thinking and problem-solving skills in a high-level collaborative environments while maintaining a teamwork mentality
- You value the continuous improvement of systems and have the ability to improve your work based on feedback
- You have the curiosity to learn about all things DMARC.
- You have the ability to prioritize tasks appropriately through a high volume of concurrent projects, while operating asynchronously
- You resonate with our culture and values and have an eagerness to be actively involved in cultivating and refining our practices accordingly. We believe in empathy and patience for clients and coworkers, having a positive outlook, and the capacity to acknowledge and resolve problems.
- A strong preference will be given to those with experience in cybersecurity, the email ecosystem, DNS and domain management
Role Objectives
- Develop a meaningful rapport with clients and team members
- Demonstrate the ability to predict challenges and seek to proactively head-off obstacles and improve company practices
- Develop relevant workflows and practice effective self-management
- Propose interesting opportunities to assist leadership in market research, strategic planning, and future features
- Foster relationships with clients and team members to continue to drive high levels of renewals and improved understanding of DMARC and our management platform.
- Cultivate business and constructively collaborate with team members.
- Practice effective self-management and be able to collaborate with other departments to continuously improve process and collateral as we introduce enhancements and new products and services.
- Propose interesting opportunities to assist leadership in market research, strategic planning, and future features
- Time and detail oriented, in particular with the pressures of ensuring customers have their accounts renewed prior to a paid subscription term expires.
Apply for Account Manager
More information about our application process and what we offer can be found here. Because dmarcian is committed to an inclusive hiring process, please identify yourself by the initial of your first name along with your full last name in your submitted application, resume and letter of interest. Please submit all documentation in PDF format.
Our goal is to hire the best, brightest and most intrinsically motivated people. We also understand that can’t always be reflected via conventional work experience. At dmarcian, we believe diverse perspectives make us stronger. If you believe you have the skills and passion for this role and you like who we are, we encourage you to apply even if your previous experience isn’t a conventional match.
dmarcian employs, trains, compensates, promotes, and supports regardless of race, religion, color, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, and other protected status as required by applicable law (and because it is the right thing to do).
Since this is a growth position, we hire on an ongoing basis from the pool of applicants who have expressed interest. We will contact qualified candidates as positions become available.
Billing Coordinator
Our mission is to make email better by spreading DMARC everywhere, but at our core, we’re people helping people.
We’re a self-funded, global B Corp dedicated to upgrading the entire world’s email by making DMARC accessible to all. Being fully self-funded allows us to prioritize people over shareholders. We believe in the potential of everyone and strive to speak to that in all aspects of our company. At our heart, we are a sociocracy, and our unique structure allows us to radically innovate because all voices are heard.
As our BIlling Coordinator, your focus will be on helping us spread the word about DMARC by providing assistance with billing/invoicing across all departments, monitoring financial transactions and reports, and keeping informed about current legislation relating to finance and accounting.
Who We’re Looking For
- Organized. You’re detail-oriented and capable of managing and prioritizing concurrent projects in an asynchronous environment.
- Communicator. Working remotely will be an opportunity for your communication skills to shine not only in customer communication, but as you interact with your colleagues via email, instant messaging and virtual meetings.
- Coordinator. Collaborating with customers, third party institutions and other team members to resolve billing inconsistencies and errors.
- Curious. Curiosity drives you and you have a belief in change. You’re driven to learn about DMARC and its supportive technologies.
- Empathetic. You’ve researched us and you resonate with our culture and values. With the capacity to acknowledge and resolve problems, you practice empathy and patience with coworkers.
- Multi-tasker. You are able to balance compliance with all company, local, state, and federal accounting and financial regulations.
- Experienced. A strong preference will be given to those with experience in cybersecurity or SaaS. We’re looking for folks who have worked with the following:
- 1-3 years of experience working with billing/invoicing is preferred.
- International transaction experience is highly preferred
- Previous report generation or financial background
- Technical customer service experience
- Technical systems exposure
- Prove to be intrinsically motivated and organized
- Maintain a high standard of ethics, including familiarity with PII ethics through GDPR and/or HIPAA
- Work comfortably within multiple computer programs including, but not limited to, Help Scout, Xero, QuickBooks, Pipedrive, Chargebee, Panda Docs, Google Suite, 3rd party invoicing sites, Slack, etc.
The Responsibilities
- Handle multiple time-sensitive tasks coming from Business Unit Directors, New Business Teams, Controller, Operations, Account Managers, and customers
- Review purchase orders for accuracy and client invoicing procedures, ensure CRM information is complete and accurate, QA automated invoices for accuracy
- Complete vendor forms to establish and manage payment portals for clients
- Oversee the Billing queue and prioritize work in a professional manner
- Routinely communicate summaries of billing concerns that arise to leadership to improve operational procedures.
- Field Billing related questions
- Participate in workflow improvements and integrate new features into process
- Monitoring financial systems, transactions, and reports.
- Processing accounts receivable and payable.
- Understanding ledgers.
- Complying with all company, local, state, and federal accounting and financial regulations.
- Compiling, analyzing, and reporting financial data.
- Presenting data to the organization
- Keeping informed about current legislation relating to finance and accounting.
- Assisting management in the decision-making process by preparing budgets and financial forecasts.
- Collaborating with customers, third party institutions and other team members to resolve billing inconsistencies and errors
- Inputting payment history, upcoming payment information or other financial data into an individual account
- Informing customers of any missed or upcoming payment deadlines
Why join us?
About dmarcian & our work environment:
- Remote first. Small, fast growing, profitable, not-VC-funded, global company.
- Team of professionals working together with only enough process to make sure work happens without needing to understand how every individual gets their work done.
- This role’s timezones: Americas
- See our About page for more information on our values, way of working, and to meet the team.
Role Objectives
- Upholding superior support within our Finance Circle and continuing to educate the team of finance/accounting compliance trends/updates.
Apply for Billing Coordinator
More information about our application process and what we offer can be found here. Because dmarcian is committed to an inclusive hiring process, please identify yourself by the initial of your first name along with your full last name in your submitted application, resume and letter of interest. Please submit all documentation in PDF format.
Our goal is to hire the best, brightest and most intrinsically motivated people. We also understand that can’t always be reflected via conventional work experience. At dmarcian, we believe diverse perspectives make us stronger. If you believe you have the skills and passion for this role and you like who we are, we encourage you to apply even if your previous experience isn’t a conventional match.
dmarcian employs, trains, compensates, promotes, and supports regardless of race, religion, color, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, and other protected status as required by applicable law (and because it is the right thing to do).
Since this is a growth position, we hire on an ongoing basis from the pool of applicants who have expressed interest. We will contact qualified candidates as positions become available.
New Business Coordinator (EMEA)
Our mission is to make email better by spreading DMARC everywhere, but at our core, we’re people helping people. We’re a self-funded, global B Corp dedicated to upgrading the entire world’s email by making DMARC accessible to all. Being fully self-funded allows us to prioritise people over shareholders. We believe in the potential of everyone and strive to speak to that in all aspects of our company. At our heart, we are a sociocracy, and our unique structure allows us to radically innovate because all voices are heard.
As a New Business Coordinator, you will play a key role in supporting new business opportunities, facilitating ongoing renewals, and conducting essential market research. You will engage and educate a diverse range of customers, helping them understand the value of DMARC. Working closely with a small team based in the EMEA region, you’ll contribute to growing DMARC adoption through a focus on country-specific development and advocacy. This is an exciting opportunity to join dmarcian as we grow our team in Ireland. Please be prepared for a guided 90-day onboarding process, where you will be supported and fostered to learn your new role.
Who We’re Looking For
- Self-motivated and organised, with a proven ability to excel in remote work environments.You’re able to work independently and have the initiative to bring new ideas to share with the rest of the team.
- Communicator. Being able to work effectively in a remote environment is an opportunity for your communication skills to shine. Be comfortable with customer facing presentations and internal presentations, including Q&A sessions, as you will primarily interact with customers and your colleagues via email, instant messaging and virtual meetings.
- Curious and proactive, eager to learn about all aspects of DMARC and continuously expand your knowledge. You will be able to learn, question and work both individually and collaboratively with the support of the dmarcian team.
- Effective multitasker, capable of prioritising tasks in a fast-paced environment with multiple projects, while thriving in an asynchronous work setting.
- Skilled in workflow development and self-management, with the ability to create and implement efficient processes to achieve goals.
- Culturally aligned and inclusive, embracing our company values while actively promoting diversity, equity, and inclusion in all interactions and initiatives.
Preference will be given to candidates with experience in cybersecurity, the email ecosystem, DNS, and domain management. We are looking for a team member who is not only capable but also enthusiastic about contributing to a collaborative and inclusive workplace that values growth, learning, and diversity of thought.
Responsibilities:
- Gain deep knowledge of our offerings and effectively communicate how we can support a wide variety of customers, including non-technical individuals, small to medium-sized businesses, government agencies, and technical security teams.
- Manage and qualify inbound leads, developing and maintaining meaningful relationships with clients.
- Maintain a strong commitment to delivering high-quality, actionable market research and competitive analysts that supports our strategic EMEA initiatives and helps drive informed decision-making.
- Coordinate both virtual and in-person events, including webinars and industry gatherings.
- Work cross-functionally to continuously refine processes and collateral, ensuring the smooth introduction of new products and services.
- Work effectively as a remote employee with a combination of discipline, organisation, and effective communication.
- Expertise working within a CRM and transacting with customers through onboarding and renewal transactions, including upgrades and downgrades, and comfort in explaining plan differentiation and value adds of plan features.
Role Objectives:
- Build strong, collaborative relationships with clients, partners, and team members.
- Effectively qualify and process new business deals and renewals.
- Identify and propose opportunities to assist leadership in market research, strategic planning, and future product development.
- Cultivate EMEA business and constructively collaborate with team members in Ireland.
- Anticipate challenges and take a proactive approach to problem-solving, continuously improving company practices.
This role is an excellent opportunity for someone who thrives in a dynamic, diverse environment and is passionate about contributing to an inclusive and collaborative workplace.
Apply for New Business Coordinator (EMEA)
More information about our application process and what we offer can be found here. Because dmarcian is committed to an inclusive hiring process, please identify yourself by the initial of your first name along with your full last name in your submitted application, resume and letter of interest. Please submit all documentation in PDF format.
Our goal is to hire the best, brightest and most intrinsically motivated people. We also understand that can’t always be reflected via conventional work experience. At dmarcian, we believe diverse perspectives make us stronger. If you believe you have the skills and passion for this role and you like who we are, we encourage you to apply even if your previous experience isn’t a conventional match.
dmarcian employs, trains, compensates, promotes, and supports regardless of race, religion, color, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, and other protected status as required by applicable law (and because it is the right thing to do).
Since this is a growth position, we hire on an ongoing basis from the pool of applicants who have expressed interest. We will contact qualified candidates as positions become available.
New Business Coordinator (US)
Our mission is to make email better by spreading DMARC everywhere, but at our core, we’re people helping people. We’re a self-funded, global B Corp dedicated to upgrading the entire world’s email by making DMARC accessible to all. Being fully self-funded allows us to prioritize people over shareholders. We believe in the potential of everyone and strive to speak to that in all aspects of our company. At our heart, we are a sociocracy, and our unique structure allows us to radically innovate because all voices are heard.
As a New Business Coordinator, you will play a key role in supporting new business opportunities, facilitating ongoing renewals, and conducting essential market research. You will engage and educate a diverse range of customers, helping them understand the value of DMARC. You’ll contribute to growing DMARC adoption through a focus on country-specific development and advocacy. Please be prepared for a guided 90-day onboarding process, where you will be supported and fostered to learn your new role.
Who We’re Looking For
- Self-motivated and organized, with a proven ability to excel in remote work environments.You’re able to work independently and have the initiative to bring new ideas to share with the rest of the team.
- Communicator. Being able to work effectively in a remote environment is an opportunity for your communication skills to shine. Be comfortable with customer facing presentations and internal presentations, including Q&A sessions, as you will primarily interact with customers and your colleagues via email, instant messaging and virtual meetings.
- Curious and proactive, eager to learn about all aspects of DMARC and continuously expand your knowledge. You will be able to learn, question and work both individually and collaboratively with the support of the dmarcian team.
- Effective multitasker, capable of prioritizing tasks in a fast-paced environment with multiple projects, while thriving in an asynchronous work setting.
- Skilled in workflow development and self-management, with the ability to create and implement efficient processes to achieve goals.
- Culturally aligned and inclusive, embracing our company values while actively promoting diversity, equity, and inclusion in all interactions and initiatives.
Preference will be given to candidates with experience in cybersecurity, the email ecosystem, DNS, and domain management. We are looking for a team member who is not only capable but also enthusiastic about contributing to a collaborative and inclusive workplace that values growth, learning, and diversity of thought.
Responsibilities:
- Gain deep knowledge of our offerings and effectively communicate how we can support a wide variety of customers, including non-technical individuals, small to medium-sized businesses, government agencies, and technical security teams.
- Manage and qualify inbound leads, developing and maintaining meaningful relationships with clients.
- Maintain a strong commitment to delivering high-quality, actionable market research and competitive analysts that supports our strategic US initiatives and helps drive informed decision-making.
- Coordinate both virtual and in-person events, including webinars and industry gatherings.
- Work cross-functionally to continuously refine processes and collateral, ensuring the smooth introduction of new products and services.
- Work effectively as a remote employee with a combination of discipline, organization, and effective communication.
- Expertise working within a CRM and transacting with customers through onboarding and renewal transactions, including upgrades and downgrades, and comfort in explaining plan differentiation and value adds of plan features.
Role Objectives:
- Build strong, collaborative relationships with clients, partners, and team members.
- Effectively qualify and process new business deals and renewals.
- Identify and propose opportunities to assist leadership in market research, strategic planning, and future product development.
- Cultivate US business and constructively collaborate with team members.
- Anticipate challenges and take a proactive approach to problem-solving, continuously improving company practices.
This role is an excellent opportunity for someone who thrives in a dynamic, diverse environment and is passionate about contributing to an inclusive and collaborative workplace.
Apply for New Business Coordinator (US)
More information about our application process and what we offer can be found here. Because dmarcian is committed to an inclusive hiring process, please identify yourself by the initial of your first name along with your full last name in your submitted application, resume and letter of interest. Please submit all documentation in PDF format.
Our goal is to hire the best, brightest and most intrinsically motivated people. We also understand that can’t always be reflected via conventional work experience. At dmarcian, we believe diverse perspectives make us stronger. If you believe you have the skills and passion for this role and you like who we are, we encourage you to apply even if your previous experience isn’t a conventional match.
dmarcian employs, trains, compensates, promotes, and supports regardless of race, religion, color, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, and other protected status as required by applicable law (and because it is the right thing to do).
Since this is a growth position, we hire on an ongoing basis from the pool of applicants who have expressed interest. We will contact qualified candidates as positions become available.