Dedicated Support
Although deploying DMARC can be viewed as a one-time technology upgrade, managing and maintaining DMARC compliance requires long-term effort to remain effective. dmarcian Support team members can help you with managing DMARC-related incidents, editorializing data reviews and embedding DMARC into your organization’s daily operations.
We offers tier-based option that ensure the support package you invest in meets your needs. Having a support package provides timely and complete responses to your business-critical needs around email authentication and security.
Standard
- Up to five scheduled one-on-one phone and screen-sharing support sessions with one of our DMARC experts.
- Your five sessions can include support-related meetings, strategic discussions, and a data review to assess email authentication, identify security vulnerabilities, examine sources, and verify that DMARC policies are effectively advanced and enforced.
- Priority response time.
Professional
- Up to 16 scheduled one-on-one phone and screen-sharing support sessions with one of our DMARC experts.
- Response time: 48 hours or by the end of the next business day.
- Biannual data reviews to assess email authentication, identify security vulnerabilities, examine sources, and verify that DMARC policies are effectively advanced and enforced.
Premium
- Up to 40 scheduled one-on-one phone and screen-sharing support sessions with one of our DMARC experts.
- Response time: 24 hours or by the next business day.
- Quarterly data reviews to assess email authentication, identify security vulnerabilities, examine sources, and verify that DMARC policies are effectively advanced and enforced.
Custom
- Tailor a support plan to your organization’s specific needs with direct access to our expertise to achieve your email and domain security goals.
A Dedicated Support Package means you’ll have an on-demand subject matter expert.
Dedicated Support packages provide you with a capable resource at the ready. Gaining direct access to dmarcian support agents helps extends your organization’s capabilities in the following key areas of your DMARC project:
- Basic or advanced DMARC principles
- Email authentication (SPF/DKIM/DMARC)
- DNS record creation and validation
- Email best practices and standards
- Source management
- Troubleshooting delivery errors
If you are without proficiency in any of the above skillsets, a Dedicated Support Package may be right for you.