Dedicated Support
Although deploying DMARC can be viewed as a one-time technology upgrade, managing and maintaining DMARC compliance requires long-term effort to remain effective. dmarcian Dedicated Support team members can help you with managing DMARC-related incidents, editorializing data reviews, and embedding DMARC into your organization’s daily operations.
dmarcian offers tier-based options that ensure the support package you invest in meets your needs. Above all, having a Dedicated Support package provides timely and complete responses to your business-critical needs around email authentication and security.
A Dedicated Support Package means you’ll have an on-demand subject matter expert.
Program Description
Dedicated Support packages provide you with a capable resource at the ready. Gaining direct access to dmarcian support agents helps extends your organization’s capabilities in the following key areas of your DMARC project:
- Basic or advanced DMARC principles
- Email authentication (SPF/DKIM/DMARC)
- DNS record creation and validation
- Email best practices and standards
- Source management
- Troubleshooting delivery errors
If you are without proficiency in any of the above skillsets, a Dedicated Support Package may be right for you.
Standard
– Priority response times
– One-on-one scheduled phone and screen sharing support with a DMARC expert
– Up to 1 Incident/quarter
– Response time – 3 business days
– Annual data review
Professional
– Priority response times
– One-on-one scheduled phone and screen sharing support with a DMARC expert
– Up to 4 Incidents/quarter
– Response time – 48 hrs or by end of next business day
– Bi-annual data review
– Single Team contact (e.g. Messaging team)
Premium
– Priority response times
– One-on-one scheduled phone and screen sharing support with a DMARC expert
– Up to 10 Incidents/quarter
– Response time – 24hr or by next business day
– Quarterly data review
– Team-based contacts for a business unit
Custom
– Completely customized to suit your organization’s needs
– Full outsourcing of DMARC-related maintenance is possible